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Monthly Archives: September 2012

Contact Center

To work in a Call to center or a Contact Center like Asellerator, seems a easy work, but it is not it thus. Unless one is one of the old woman systems of half-full of the last century, that even subsist in many places of the Third World, which are only divisions forming cabins, with a telephone and sometimes a computer: Paper in hand and pencil and supervisor type overseer shouting and giving breath to the best salesmen. The world changed, for always. The era of the communications is here. Today a center of contact or call to center is of high tech and their tools, although they make the action of the agent or telemarketer pleasant, also demand of him, concentration and made an effort work.

The control systems of software modern produce metric of the work; it is as well as first that they control is the efficiency of the agent, understanding in it the fact that they cross all the base assigned in out bound, according to the average standard or of the campaign. Thus, if to telemarketers or agent one assigns 150 calls to him of 2,5 minutes average in its daily turn, will say that it reached the 100% of efficiency, when it finishes realising this amount of calls, independent of the result of the same . But this is only the first control. Others like the effectiveness, the effectiveness, the quality of the management, the times average, the calidez of the voice, the disposition to the service, the pursuit of the protocols and scripts come, etc., etc. Only made handle a computer capably, to digitar without seeing the keyboard, having a high capacity of concentration, knowledge to listen correctly, not to get tired themselves seeing the screen, to assume claustrofobia of the cabin and to support the shattering pressure of true contact to center like the Asellerator, he is really something more complicated than it seems at first sight. It requires of a process of qualification and another one of training, discharges dose of concentration and many desires of overcoming. We are not speaking of the operators of long ago, but of true experts in remote marketing, that is to say telemarketers. All a profession.

The profession of the future. You are really preparation to assume resemblance challenge. If he wishes to know more on these subjects he conctese to.


Particularly, we think that much of the brilliant that is written it does not appear within reach of all, and tried that thus it is. You generally feel interest by the world of the literary edition or by Literature? DC: My personal interest is by Literature generally, by all means and with regard to personal tastes, I like to read novels. The edition is a full world of challenges, where there is to manage to conjugate the economic aspect, quality and development of ideas in a positive footpath. LM: Yes, by all means. But before the edition always she is the artist.

Perhaps, the edition does not fascinate so much to me, rather interests to me writing and its subject, and the fact of being able to involve to me with them through the edition is extremely rewarding. My personal perception is that we are mounted in a wave that just begins to take form and force, good looking that the way that will take is the same that we have chosen for ROBS, is a bet based on the belief that the change is part of our reality, and not only the next years we will be listening of new features but the same will be vertiginous. At the present time it is possible to be read different articles that speak of the platforms of digital readings, moving to a certain extent to paper books, but within they will not only have not much to change publishing houses to continue competing, but the authors will not be solely text writers, since more and more, we will have authors who use the new technologies (created and to be created) for new ways to create contents, are these narrative, didactic or new styles. From where it comes the name ROBS? DC: IT ROBS comes from an idea that includes feelings of his owners, it is bound to our families and it as much has a personal meaning for Lucas as for me.